Team Leadership Training PDF Print E-mail


Leadership Training

     Team Building THAi offers a variety of half and full day leadership development modules.
A mixed Thai and western management team ensure compatibility and flexibility for all clients and events.

The modules include:



Essential Skills of Leadership

This foundational module focuses on identifying the role and behavior of an effective leader. Participants will learn how to demonstrate support for their team by meeting the individual needs of each member and motivating them accordingly. Leaders will learn how to manage others by focusing on behavior, instead of employee attitudes. Leaders will also learn how to encourage participation and involve team members in decision making, problem solving, and achieving common goals.



Essential Skills of Communicating
Leaders must be effective communicators if they are to be successful. This course focuses on improving two-way communication between the leader and other people in the organization. Leaders will learn how to construct clear and concise messages in the interest of the receiver. By managing one's own non-verbal behaviors leaders will increase the power of their message. And by developing active listening skills, leaders will learn to increase the motivation and commitment of their team members. This course will help develop leaders into effective communicators who get results.



Resolving Conflicts
Leaders with strong conflict resolution strategies and skills build stronger, more cohesive organizations and more productive relationships. This module increases awareness of the positive and negative impacts of conflict. Participants will also learn to transform problems into creative opportunities and to develop communication tools that build rapport. A guided process will help team leaders establish a cooperative atmosphere to resolve conflicts.



Developing Performance Standards
Individuals can meet expectations when they are clearly defined. This course will help managers and team leaders to establish specific, result-oriented and time-bound objectives. This session also helps participants to create performance standards that are measurable and attainable. Given that people support what they help to create, leaders will learn how to obtain commitment by working with team members to establish performance standards. Individuals will learn how to gain team member commitment and monitor progress to hold individuals accountable for achieving desired results.



Supporting Change
In today's turbulent business climate, managers and team leaders need to adapt effectively to changes in the workplace. One cannot lead in today's organizations without successfully managing change. This module provides participants the knowledge and skills needed to understand and interpret change, as well as the skills and processes for planning and supporting change. Participants will learn to serve as an effective change agent within their organization and assist team members as they adjust to change.



Managing Complaints
As leaders on the front line, managers are often the first to hear team member complaints. In this module, leaders learn how to demonstrate their commitment to team members by addressing underlying problems. Participants gain skills that help them become more sensitive to the problems that drive complaints. Leaders will also understand why all team member complaints must be dealt with rather than ignored, as they view complaints as opportunities to enhance relationships and improve results.



Effective Discipline
Fortune Magazine says failure to manage low performers is the #1 reason why leaders fail. They added that 87% of employees say low performing coworkers hurt their productivity and make them want to quit. Disciplining team members is one of the most difficult tasks for many team leaders. This session helps leaders create an environment that encourages self-discipline. This process utilizes behavioral modeling techniques that provide team leaders with the skills to motivate individuals and teams. Participants observe and practice the proper techniques of Effective Discipline and learn to guide team members to define problems and create their solutions.



Communicating Up
Many training programs focus on the interpersonal skills needed to communicate with one's peers and staff, yet few address the unique challenge of communicating up. This session focuses on communicating to those at higher levels. Participants will learn that communicating effectively with managers is all about understanding the manager's style and environment first. Communication must be framed and adapted to fit in terms of ones own self-interest. Individuals will be able to frame communication up the chain of command to ensure candid dialogue that gets results.



Improving Work Habits
A truly effective team leader immediately addresses poor work habits in a supportive, non-threatening manner. Managers deal with many tough day-to-day issues, such as absenteeism and lack of professional conduct. This course allows managers to deal with unsatisfactory habits as soon as they are recognized. Participants will be able to differentiate between job performance issues and work habit issues. Individuals will be able to increase team member accountability by getting team members to commit to a clear plan of action and review progress regularly.



Many team leaders have a difficult time delegating because they are afraid they will lose their authority. However, if leaders don't delegate, they lose their time, energy, and their ability to lead. This module incorporates the latest techniques to help team leaders learn to delegate effectively. Leaders will learn how to use delegation as a motivational tool and improve team member skills in the process. Participants will know how to encourage team member participation and involvement through proper delegating methods.



Providing Performance Feedback
Performance assessment is an important part of a team leader's efforts to improve overall performance. To be effective, performance assessments must be objective and fair. Managers will learn to recognize good performance and correct poor performance without bias. Team leaders taking this course will be able to base assessments on facts and behavior and use positive feedback to motivate team members. Upon completion of the session, individuals will know how to gain team member commitment to implementing changes to improve performance.



Coaching Job Skills
An effective coach develops all team members through ongoing and useful feedback. Team leaders who care enough to coach their staff members elicit cooperation and win team member confidence. Participants will learn how to distinguish between performance problems that require coaching and those that can best be handled through better instructions or some other means. Managers will learn how to involve team member in the coaching process by asking effective questions and encouraging feedback. Upon completion of this module, participants will have the tools necessary to conduct a successful meeting with a team member on how to improve performance.



Organizational Communication
Effective communication is fundamental to the economic health of any organization. As traditional, hierarchical structures are replaced with flatter, team-based structures, the average employee is involved in new interactions and requires more types of information and interactions in order to be productive. This course focuses on identifying communication pathways and improving interactions. Participants will develop practical strategies and tools for improving communication between the boxes on an organizational chart. After completing this course, participants will be able to: Describe the effect of communication on the bottom line; Understand the importance of communicating mission and vision; Identify relationships that need to be more productive; and develop strategies for improving communication between teams and departments.



Leading Engaging Meetings
American businesses hold about 20 million meetings each day. According to a report in Industry Week, companies waste $37 billion annually in unproductive meetings. The Running Effective Meetings program allows your people to make the most of their time by leading meetings that are efficient and effective. This course helps people to rethink the purpose, structure, and process of their meetings. Beyond simply creating agendas and following meeting ground rules, participants will discover the power of running different types of meetings that are focused, disciplined, and designed to achieve specific results.



Retaining Winning Talent
Most team leaders are unaware of the totally disruptive and financial nature of the loss of a valued team member. Hidden costs and impacts are often overlooked. This course helps team leaders accept that, in the majority of situations, team members quit their team leader, not their organization. The course helps that leader take productive steps to retain team members. Retaining Winning Talent is an 8-hour workshop that focuses on one of the most important assets of any organization – its team leaders and their impact on retaining key team members.



Motivating Team Members
"Why can't I seem to motivate my team members?"
The answer is complex and simple at the same time, and the solution is unique for each team member. Can one directly motivate another individual, or do we motivate ourselves? Can a leader influence the surroundings to create a motivating atmosphere? Is what motivates one person the same as what motivates another? Motivating Team Members opens each leaders thinking about the answers to those, and other questions. This course explores what motivation truly is and how it works. This program also helps leaders understand what they can do to create an improved work environment that will motivate members of their team. Managers will also discover the four stages to influence a team member to perform a task.



Solving Workplace Problems
In the workplace, solving problems is not only addressing issues and problems as they arise but also involves looking at the way things are currently being done to find better ways of doing them. The major problem encountered in solving problems occurs when the root cause is not properly defined or identified. In the rush to finish a project, people often jump to conclusions and take action on the first solution that appears when most times there are multiple solutions. Determining the best solution requires a problem solving process. Solving Workplace Problems provides an effective approach and the tools necessary for improving current processes that organizations use to solve organizational problems. Through structured activities, participants learn how to identify the problem, identify the cause, select the best solution, implement the solution, and determine what feedback and follow-up will be required. Managers will learn a five-step process that combines a variety of methods to provide an effective approach to solving simple to complex organizational problems.



Developing and Coaching Others (Leadership and Senior Manager versions are available)
Despite slogans that tell employees that they “are responsible for their own growth and development,” the reality is clear – without motivation, support, and coaching from managers, employees have a difficult time developing their talents on their own. Research shows that the support and effective involvement of managers is the single most important factor in determining whether what an employee learns in a classroom transfers into behavior change on-the-job. Managers who are effectively involved in the growth and development of their employees make behavior change happen. This takes managers who: Continuously support and coach the development of their employees; Positively impact learners before, during and after each element in a learning process and; Effectively handle “coaching moments” so that employees teach themselves. Developing and Coaching Others teaches managers to effectively and successfully develop and coach their team members to become better and more consistent performers. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference.